| HEAT |
| SERVICE & SUPPORT |
Powerful tools to manage
customer interactions |
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HEAT delivers help desk and request tracking that you can have up and running quickly, giving you a rich feature set without excessive training demands. HEAT is an effective solution for any size company, in any vertical, and is the best-in-class solution for small to mid-sized organizations. HEAT's modular structure and comprehensive features let you choose just the system capabilities you need, saving costs and reducing complexity. |
| HEAT |
| VOICE ENABLEMENT |
Powerful tools to manage
customer interactions |
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HEAT Voice Enablement is a suite of integrated voice applications. These telephony solutions can reduce workload, improve call handling, and increase productivity. Integration of voice technology with your business information creates new bottom-line value. Using FrontRange Voice technology, the platform is scalable, flexible, and cost-effective — HEAT users gain enterprise-level functionality at an affordable price. |
| HEAT |
| SELF SERVICE |
Powerful tools to manage
customer interactions |
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HEAT Self Service increases customer service desk productivity by routing routine technical issues to your customer support center, reducing call volume. Customers often receive the information they need faster than with a human interaction, leading to increased customer satisfaction. You can integrate Self Service with HEAT Service and Support to gain a complete view of customers' or employees' interactions with the customer self service support center. |
| HEAT |
| INVENTORY MANAGEMENT |
Powerful tools to manage
customer interactions |
|
HEAT Inventory Management maximizes the return on your IT investment by actively managing your IT assets, software licenses, and lease agreements. HEAT Inventory Management simplifies asset management by providing concise, timely, and detailed asset information. Give your organization the tools to control your IT budget and optimize operations. Integration with other HEAT modules enables easy transfers of asset information to call tickets.
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